Last Updated: July 12, 2026
At Curtains BD, every order is important to us. Most of our curtains and blinds are custom-made according to each customer's measurements, fabric selection, color, and design preferences. Because every order is made specifically for you, please read this policy before placing your order.
All custom-made products are manufactured based on the measurements and specifications confirmed by the customer before production begins.
For this reason, custom-made products cannot be returned, exchanged, or refunded if:
You change your mind after placing the order.
Incorrect measurements are provided by the customer.
The wrong fabric, color, design, or product option is selected by the customer.
The order is placed by mistake.
There is a slight variation in color due to differences in mobile, computer, or monitor displays.
If the customer provides the measurements, the customer is responsible for ensuring they are accurate.
Products manufactured using incorrect customer-provided measurements are not eligible for return, replacement, or refund.
If Curtains BD visits your location and takes the measurements, we take full responsibility for their accuracy.
If we make a mistake in measuring your windows or manufacture a product that does not match the confirmed order specifications, Curtains BD will repair, remake, or replace the product at no additional cost.
Please inspect your order as soon as it is delivered or installed.
If you receive:
the wrong product,
a product with a manufacturing defect,
a product that does not match the confirmed specifications, or
a product damaged during delivery,
please contact us within 48 hours and provide clear photos or videos. We will review the issue and arrange a suitable solution as quickly as possible.
Ready stock items may be eligible for exchange or refund if they are:
unused,
in their original condition,
returned within 7 days of delivery, and
approved after inspection by our team.
Orders may be cancelled before production starts.
Once production has begun, cancellation is no longer possible because the product is manufactured specifically for your order.
If a refund is approved, it will be processed within 7 to 10 business days using the original payment method whenever possible.
If you have any questions about your order, returns, or refunds, please contact Curtains BD before returning any product. Our team will be happy to assist you.